Terms of Service

1. About these terms

These terms are an agreement between you and [company or person's legal name], [registered address], [country] ("Risecore", "we", "us"). They cover your use of the Risecore website and app (the "Service").

By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you use Risecore for a business, you confirm you are allowed to accept these terms for that business. If you don't agree, please don't use the Service.

2. What Risecore is

Risecore is an AI management assistant. You tell it, by chat, voice or photo, about your products, stock, sales, expenses, customers, suppliers and staff, and it keeps your records, answers questions about them and suggests next steps. It also sends the email summaries you turn on, and can export your tables to Excel or PDF.

Risecore is a record-keeping and decision-support tool. It does not give legal, tax, accounting, investment or financial advice, and it is not a bank or a payment service.

3. Who can use it

You must be at least 18 (or the age of majority where you live) and able to enter a binding agreement. You may not use Risecore if the law in your country forbids it, or if we have previously closed your account for breaking these terms.

4. Your account

You need an account to use Risecore. Give us a real email address, choose a strong password and keep it private. You are responsible for everything that happens under your account, so tell us straight away if you think someone else has accessed it.

As the owner you can create sign-ins for your staff and managers, and you decide what each person can do. You are responsible for how they use Risecore on your behalf, for giving each person their own PIN, and for removing access when someone leaves. Staff accounts belong to your business and end when the business is deleted.

5. Free trial, plans and payment

To use Risecore you choose a paid plan when you create your account. The plans, what they include and their prices are shown in the pricing section of our website, and we may change them (see section 13).

Paid plans are billed in advance, monthly or yearly as you choose, and renew automatically until you cancel. Payments are handled by our payment provider Paddle, who acts as the seller ("merchant of record"): it takes payment, handles sales tax and VAT, and issues your invoice. Paddle's own terms apply to the payment. Prices exclude tax: sales tax or VAT, where it applies, is added at checkout and shown before you pay. [Operator to confirm renewal and price-change wording once billing is live.]

Plans have limits, such as the number of locations, staff accounts and monthly AI messages. If you go over a limit we may ask you to move to a bigger plan.

You can cancel at any time and keep your plan until the end of the period you have paid for. Our Refund Policy explains when you can get money back: you can ask for a refund within 7 days of a payment.

6. Your data stays yours

The information you put into Risecore (your products, sales, customers, staff details, files, voice recordings and chat messages) is yours. You give us permission to store it, process it and send it to the providers named in our Privacy Policy, only so that we can run the Service for you. We don't sell it or use it for advertising.

You promise that you have the right to put this information into Risecore, including your customers' and staff's personal data, and that doing so does not break the law or anyone's rights. You can export your tables to Excel or PDF at any time, and you can delete your account and all your data yourself from Settings. Our Privacy Policy explains how.

7. The AI assistant

Risecore uses artificial intelligence to read your records and respond to you. AI can be wrong, can misunderstand you and can leave things out. Always check important figures and anything the assistant proposes before you rely on it or confirm it, especially amounts, stock levels, payments and anything involving your staff or customers. Decisions about your business are yours.

Messages you send are processed by our AI provider, and voice recordings by our transcription provider, as described in the Privacy Policy. Please don't put anything into Risecore that you aren't allowed to share with those providers.

8. Using Risecore properly

Please don't:

• break the law, or use Risecore to deceive, harass or harm other people
• try to reach another business's data, or get around limits, permissions or security
• upload malware, or overload the Service so that it suffers for others
• scrape, copy, resell or reverse-engineer the Service, or use its AI replies to build a competing product
• share your login, or use one account for several unrelated businesses
• use the Service to store or process anything illegal

If you break these rules we may warn you, limit features, or suspend or close your account.

9. Third-party services

Risecore relies on other services, including Supabase (database and sign-in), Anthropic (AI), ElevenLabs (voice transcription), Resend (email), Paddle (payments) and Google (optional sign-in). They have their own terms, and problems with them can affect the Service. We are not responsible for services we don't run.

10. Availability and support

We work to keep Risecore running and your data safe, but we can't promise the Service will always be available, fast or free of errors. We may do maintenance, and we may add, change or remove features. We will try to give you notice of changes that significantly affect you. Support is by email, and plans that include priority support get faster replies; we don't promise a particular response time unless a plan says so.

11. Our property

Risecore, its software, design, name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the Service for your business while you follow these terms. If you send us ideas or feedback, we may use them without owing you anything.

12. Ending your use

You can stop using Risecore at any time, cancel your plan, and delete your account and data from Settings. We may suspend or close an account that breaks these terms, puts others at risk, or doesn't pay for a plan, and we will explain why when we reasonably can. If we close your account without a good reason related to you, we will refund the unused part of what you paid. [Operator to confirm.]

When an account is closed or deleted, your right to use the Service ends. Sections that by nature should continue (such as 7, 14, 15 and 17) continue.

13. Changes to the Service, prices and these terms

We may change these terms or our plans and prices. For important changes we will tell you in the app or by email at least [30] days before they take effect, and price changes apply from your next renewal. If you don't agree, you can cancel before the change takes effect. If you keep using the Service afterwards, you accept the new terms.

14. No guarantees

To the extent the law allows, the Service is provided "as is" and "as available", without promises that it will meet your needs, give correct results or be uninterrupted. We don't promise that figures, forecasts or suggestions from the AI are accurate or complete.

Nothing in these terms limits rights you have by law that can't be limited, such as consumer rights where you live.

15. Our responsibility to you

To the extent the law allows, we are not responsible for indirect or consequential losses, or for lost profit, revenue, sales, savings, goodwill or data, that come from using or not being able to use the Service, or from decisions you make using what it shows. Our total responsibility for any claim is limited to the amount you paid us for the Service in the [12] months before the claim arose.

Nothing here limits responsibility that cannot be limited by law, for example for death or personal injury caused by negligence, or for fraud. [Lawyer to confirm the wording and limits for your country.]

16. Your responsibility to us

You are responsible for the information you put into Risecore and for how you use it. To the extent the law allows, you will cover reasonable losses we suffer because you broke these terms or the law, or because you put information into Risecore that you had no right to share. [Lawyer to confirm whether to keep this section for consumers.]

17. Law and disputes

These terms are governed by the laws of [country or state], and the courts there can decide disputes, unless the law where you live gives you the right to use your local courts. Before going to court, please contact us first and give us a chance to put things right. [Lawyer to confirm governing law, courts, and whether to add arbitration.]

18. General

These terms, with the Privacy Policy and Refund Policy, are the whole agreement between us about the Service. If a part is found to be unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer your rights under these terms without our permission; we may transfer ours as part of a sale or reorganisation of the business.

19. Contact

Questions about these terms? Use the Contact page. Our address is [registered address].